FAQ

Click on the Login icon, next to the shopping cart, and you will be redirected to a new page where you will find the Create Account button.
Fill in the fields with your personal data and click Continue.
You will recieve an email sent to the account you indicated earlyer,so that we can confirm the veracity of the information.
From now on you can login to our website and start shopping!

Click below the password field where it says ‘Forgot your password?’ and you will be redirected to a new page where you should fill in your email.
By clicking Continue you will recieve an email with instructions to recover your password.

At the moment, we don’t have a physical store.

All the data you share with us is completely confidential. Multibanco reference payments are the safest model since there is no personal information involved. If you prefer to make your payments via credit card we will redirect you to a secure and verified payment gateway where you can safely make your transactions.
For more info please visit our Secure Payments page.

For more info please visit our Secure Payments page.

If you believe you were incorrectly charged for your order please get in touch with our team.
You can find a way to talk to us in our Contacts page.

The payment is requested before the reception of the order. We will only dispatch your items after we get the payment confirmation. For more info please visit our Secure Payments or Deliveries & Returns pages.

If there was a flaw on your payment please get in touch with our team as soon as possible. You can reach us through our Contacts.

You can pay for your purchases on our website Mafipro.pt by Multibanco transference, Multibanco reference, MB Way, Credit or Debit Card and Paypal. For more info please visit our Secure Payments page.

First you have to create an account on our website. When logged in, add the items you want to acquire with the desired specifications (size, colour,…) and finish your purchase by inserting the required data and payment method. For more info please visit our Deliveires & Returns page or Contact us.

You can check our delivery periods by visiting our Deliveries & Returns page.

You can check the status of your order by visiting your Order History.

At the moment we do not offer this option. For your convenience all orders will be delivered at the address you indicated by the time of purchase or at a Pick Up point of your choice.

You can schedule your delivery via the email that the carrier you chose sent you by the time you made the purchase. For more info you can visit our Deliveries & Returns page or Contact us.

Unfortunately, at the moment we do not offer next day delivery options. For more info about our delivery periods you can visit our Deliveries & Returns page.

Delivery times and costs can be checked at the time of purchase. Stay in touch with our shipping promotions according to the delivery area. For more info about this subject you may visit our Deliveries & Returns page.

If you are not home by the time the shipping company arrives, your delivery may be recieved by na authorized person who must present the identification document, be 18 years old or over and be able to sign the proof of delivery. If this does not occur we will make two more attempts of delivery and, in case of failure, your order will be returned to the Distribution Center. For your convenience, if we can’t locate a responsible person to receive the order our team will try to contact you. For more info about this subject you may visit our Deliveires & Returns page.

No. If you get a defected or damaged package, we encourage you to decline it upon receipt and inform our team through our Contacts so we can start your exchange or refund process.

Please await for your delivery until the delivery date. If you don’t receive your order by the last day stated, please contact us so we can find out what happened. Note: Ours carriers will try to deliver your order up to three times. If by the third time they can’t deliver, your order will de returned to our warehouse and our team will get in touch with you.

Mafipro returns or exchanges the articles within a maximum period of 14 days after delivery, provided that the article is in the same conditions in which it was sent. For more info you may visit our Deliveires & Returns page.

According to the current legislation, you can do so within 14 days. For more information, please visit our Deliveires & Returns page or Contact us.

If by the time of delivery you notice that the shipping package is damaged and you are concerned about the condition of the product inside the package, you can refuse the delivery. After refusing delivery, the item(s) will be returned to Mafipro. When we receive it, our customer service team will contact you to complete the exchange and / or refund process. If you accept delivery and later notice that the content is damaged, it’s important that you inform us as soon as possible. Again, you have 14 days to do the return. If you have any doubts, please visit our Deliveires & Returns page or Contact us.

According to the current legislation, you can return an item within 14 days after delivery as long as you send us the product in the original packaging with all the items received. As soon as the product reaches our warehouse, we will analyse it and contact you within 5 days after so that we can proceed with the exchange of the product or give you a refund, which will be done according to the payment method you chose. If you have any doubts, please visit our Deliveires & Returns page or Contact us.

Please visit our Deliveires & Returns page.

You can find the available quantity of a particular item on the page intended for your purchase. If it is out of stock, you must wait until this state is updated. For more information please get in touch with our team through our Contacts page.

All of our products include warranty and manufacturer's instructions. If I have questions before or after ordering, please contact our team through our Contacts page.

You can find all the products that we sell in our website Mafipro.pt. If you have more questions, please Contact us.

According to the current legislation, Mafipro offers 2 years warranty for the products bought on our website for private costumers For more info please visit our Terms & Conditions page.