Alternative dispute resolution is the possibility that all consumers have at their disposal as well as official entities to assist them in resolving or guiding some conflict before opening litigation in Court.

Law no. 144/2015 of 8th September establishes that suppliers of goods or service providers set in the national territory must inform consumers about ADR entities available or to which they are bound by adhesion or by legal imposition as a result of the necessary arbitration, and must also inform the same in the electronic website.

Mafipro, Lda. has not subscribed to any alternative dispute resolution mechanism.

In any case, you can download here the alternative dispute resolution centres and, therefore, initiate an out-of-court dispute resolution process.

We further advise that, in order to resolve disputes arising from online purchases, you may use a resolution system, called the "ODR Platform - Online Dispute Resolution / RLL in Portuguese", created by the EU. Access the platform here.

In this regard, if the transaction has been completed through our website, we inform you - in accordance with EU Regulation No. 524/2013 - that you have the ability to resolve any dispute in an extrajudicial manner through the Arbitration Center of Conflicts of Consumption of the District of Coimbra. You can consult the updated list of Alternative Dispute Resolution Entities available under article 17 of Law no. 144/2015, of September 8, in the Consumer Portal, through the website